juan345 Terms & Conditions

1. Introduction

Welcome to juan345 ("the Platform," "we," "us," or "our"). juan345 is an online gaming platform operated for the benefit of Filipino players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and all other regions. The Platform offers online bingo, casino games, slots, live dealer games, sports betting, and related entertainment services.

These Terms & Conditions ("Terms") apply to all users of the juan345 website and any associated services. By creating an account, making a deposit, or participating in any game or promotion on juan345, you confirm that you have read, understood, and agreed to these Terms in their entirety. These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

juan345 reserves the right to amend these Terms at any time. Continued use of the Platform following any amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and use the juan345 Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations applicable to casino-style online gambling.
• You must be a natural person with full legal capacity to enter into binding contracts under Philippine law.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of juan345, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the juan345 Platform or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by juan345 or any relevant regulatory authority.

juan345 reserves the right to request proof of age and identity at any time. Accounts found to belong to individuals who do not meet the eligibility requirements will be suspended or permanently closed, and any funds held in such accounts may be forfeited in accordance with applicable regulations.

3. Account Registration

Each individual may hold only one (1) registered account on the juan345 Platform. The creation of multiple accounts by the same individual is strictly prohibited and may result in the permanent closure of all associated accounts and the forfeiture of any balances therein.

When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. juan345 will not be liable for any loss or damage arising from your failure to maintain the security of your account.

• You must not share your account credentials with any third party.
• You must notify juan345 immediately if you suspect unauthorized access to your account.
• All activity conducted through your account is your sole responsibility, whether or not authorized by you.
• juan345 reserves the right to verify your identity before processing any withdrawal request.

Account verification may require submission of a valid government-issued ID (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership. Failure to complete verification within the required timeframe may result in account suspension.

4. Deposits & Withdrawals

juan345 accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱). Minimum deposit and withdrawal amounts are specified on the relevant pages of the Platform and are subject to change without prior notice.

Deposits are generally credited to your juan345 account instantly upon confirmation from the payment provider. juan345 is not responsible for delays caused by third-party payment processors or banking institutions.

• Withdrawals will only be processed to a payment method registered in your name and previously used for deposits, where applicable.
• juan345 reserves the right to conduct additional verification checks before processing any withdrawal.
• Withdrawal requests are typically processed within the timeframes stated on the Platform, subject to verification requirements.
• juan345 does not charge fees for standard deposits or withdrawals; however, your payment provider may apply their own charges.
• Funds deposited into your juan345 account may not be transferred to another player's account.

juan345 complies with all applicable anti-money laundering (AML) regulations. We reserve the right to report suspicious transactions to the relevant Philippine authorities and to freeze accounts pending investigation where required by law.

5. Bonuses & Promotions

juan345 offers various bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and conditions that are published alongside each offer on the Promotions page. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.

• Bonuses are credited to your account in accordance with the terms of the specific promotion.
• Wagering requirements must be met before bonus funds or winnings derived from bonus funds can be withdrawn.
• juan345 reserves the right to withdraw any bonus offer at any time and to void bonus funds and associated winnings if abuse or fraud is suspected.
• Only one bonus may be active at a time unless otherwise specified in the promotion terms.
• Bonuses are intended for personal entertainment only and may not be exploited through systematic betting strategies designed to circumvent wagering requirements.

juan345 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Players who are found to have abused the bonus system — including through the use of multiple accounts, coordinated play, or other fraudulent means — will have their accounts suspended and any associated winnings forfeited.

6. Gameplay & Fair Play

All games available on the juan345 Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game results are independently audited to verify compliance with fairness standards. juan345 does not manipulate game outcomes in any way.

In the event of a technical malfunction or error during gameplay, juan345 reserves the right to void the affected round and return any wagers placed. juan345 shall not be liable for any losses arising from technical failures beyond our reasonable control, including but not limited to internet connectivity issues on the player's side.

• Players must not use any software, tool, or method designed to gain an unfair advantage over other players or the Platform.
• Collusion between players in any game is strictly prohibited.
• Any attempt to exploit software bugs or errors must be reported to juan345 immediately; exploitation of known bugs is a violation of these Terms.

7. Prohibited Conduct

The following conduct is strictly prohibited on the juan345 Platform. Violation of any of these prohibitions may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Providing false, misleading, or fraudulent information during registration or verification.
• Using the Platform for any unlawful purpose, including money laundering or fraud.
• Registering or operating more than one account.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Using automated software, bots, or scripts to interact with the Platform.
• Harassing, threatening, or abusing other players or juan345 staff.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software.
• Engaging in any form of cheating, collusion, or match-fixing in sports betting markets.

8. Responsible Gaming

juan345 is committed to promoting responsible gambling among all players. We recognize that gambling can become harmful for some individuals, and we provide a range of tools to help players manage their gaming activity. These tools are accessible from your account dashboard after logging in.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications when you have been playing for a specified period.
• Cooling-Off Periods: Temporarily suspend your account for a defined period.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform.

juan345 strictly enforces the minimum age requirement of 21 years. If you believe you may have a gambling problem, we encourage you to seek help. For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the juan345 Platform — including but not limited to text, graphics, logos, game assets, software, and user interface elements — is the property of juan345 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the juan345 Platform without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, juan345 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

juan345's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your juan345 account in the thirty (30) days preceding the event giving rise to the claim.

juan345 does not warrant that the Platform will be un interrupted, error-free, or free from viruses or other harmful components. You access and use the Platform entirely at your own risk.

11. Termination

juan345 reserves the right to suspend or permanently close your account at any time, with or without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or if required to do so by applicable law or regulatory authority.

Upon termination of your account for cause, any balance remaining in your account may be forfeited. Where termination is not due to a breach on your part, any verified balance will be returned to you via your registered payment method after completion of any applicable verification procedures.

You may close your account at any time by contacting juan345 customer support. Closure requests will be processed within a reasonable timeframe, subject to the completion of any pending transactions and verification requirements.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms or your use of the juan345 Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

juan345 operates in compliance with applicable Philippine gaming regulations. Players are responsible for ensuring that their use of the Platform complies with the laws of their own jurisdiction.

13. Changes to Terms

juan345 reserves the right to update or modify these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this page. Where required by applicable law or regulation, we may also notify registered players via email or in-platform notification.

Your continued use of the juan345 Platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform and may request account closure.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the juan345 support team. Our customer support agents are available 24/7 via live chat on the Platform.

You may also reach us by email at: [email protected]

We aim to respond to all written enquiries within two (2) business days.